Privacy policy.

Access Living Australia (ALA) is committed to protecting the privacy of your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information. By providing us with your personal information, you consent to the terms outlined in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for, or directly related to, our functions and activities. This may include, but is not limited to:
  • Full name
  • Contact details (e.g., address, phone number, email)
  • Date of birth
  • Payment details
  • Health-related information (where necessary for service provision)
  • Other relevant information necessary to fulfil our obligations to you
We will only collect sensitive information with your explicit consent or when required or authorised by law.
2. How We Collect Personal Information
We collect personal information in several ways, including:
  • Directly from you, when you interact with us (e.g., by phone, email, or website forms)
  • From third parties, when you have consented for us to do so, or where otherwise permitted by law
  • Automatically, when you use our website, via cookies or other tracking technologies
3. Use of Personal Information
We use the personal information we collect for purposes including:
  • Providing and managing our services
  • Communicating with you about our services
  • Processing payments and managing accounts
  • Compliance with legal and regulatory obligations
  • Marketing (where you have opted in)
  • Improving our services and website functionality
4. Disclosure of Personal Information
We may disclose your personal information to third parties where required to deliver our services or as otherwise permitted by law. These parties may include:
  • Service providers (e.g., IT support, cloud storage providers)
  • Financial institutions for processing payments
  • Government agencies or regulators where required by law
We take reasonable steps to ensure that these third parties protect your personal information and comply with the Australian Privacy Principles.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard your personal data.
While we strive to protect your personal information, no data transmission over the internet is completely secure. As such, we cannot guarantee the absolute security of your data.
6. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you. We will provide access to this information unless a legal exception applies. You also have the right to request that we correct any information that is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the contact details below. We will respond to your request within a reasonable timeframe.
7. Complaints
If you believe we have breached our privacy obligations, you may submit a complaint in writing to the contact details below. We will investigate your complaint and provide a response within a reasonable period of time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. We will notify you of any material changes to this policy by posting an updated version on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please contact us at:
katrina@accesslivingaustralia.com.au